If you have a gift card for Cavendish House in Cheltenham, you have little or no time left before your gift card becomes valueless. You may no longer be able to spend it online which is why the department store is advising shoppers to contact their head office in Glasgow before close of business on Wednesday, October 31, with the details of their gift cards.
According to staff of the department store, the company will send out an e-voucher to customers that can be used online to buy stuff. This development comes on the heels of the takeover of the chain by Sports Direct, owned by Mike Ashley, in August of this year.
On Fraser’s website, there is a notice about the takeover and how it affects gift card holders. The notice reads: “The group has acquired all of the UK stores of House of Fraser, the House of Fraser brand and all of the associated stock.
“The business was purchased out of administration for a cash consideration. As a result of this process, Sports Direct has no liability to customers in possession of existing gift cards and vouchers.
“However, we encourage these customers in possession of gift cards and vouchers to send them into the House of Fraser Customer Service at Gift Cards, 311 Granite House, 31 Stockwell Street, Glasgow, G1 4RZ, whereby replacements will be issued.”
One gift card holder who lives in South Wales said she has written to the head office as instructed but is yet to get a reply. However, the deadline for sending in gift card details expires at the end of Wednesday the 31st of October, 2018.