Last November, DHL took over the passenger and aircraft handling of easyJet from Menzies Aviation, at London Gatwick Airport.
This was the German logistics company’s first foray into ground handling operations.
Within a year, they turned around 60,700 easyJet flights through a fleet of 66 aircraft, carried out 39,000 aircraft turnarounds, moved 3.9 million suitcases, and serviced 9 million passengers.
They also got 480 pieces of new equipment to improve on-time performance and reduce carbon emissions, and conducted training that reduced staff attrition.
Due to their success, easyJet has appointed them to take over the airline’s ground handling operation at Manchester and Bristol airports, in addition to the five-year Gatwick contract.
easyJet is the largest airline operating out of Bristol Airport and offers more seats to popular destinations. It’s the second largest airline operating from Manchester Airport, and has carried 19.5 million passengers from inception.
The airline’s UK and Europe Head of Ground Op, Alberto Santamarta, said, “We’re delighted with how the DHL partnership has developed at London Gatwick. The team has implemented valuable changes that have enhanced the experience for our customers and improved our punctuality.”
From February 2019, DHL will handle 700 flights per week from Bristol and 500 from Manchester.
The Managing Director of UK and Ireland DHL Supply Chain, Martin Willmor, said, “Bristol and Manchester airports are strategically key for easyJet, so we recognise the importance of working in partnership to optimise performance.
“We’re looking forward to onboarding our new colleagues and implementing changes to enhance operations and the travel experience for easyJet customers.”