Full-time (37 hours per week) Customer Service Adviser contract to start on 22-07-19 until 13-10-19 with a possible extension.
Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner. Deal with customer’s complaints in accordance with the client's Corporate Complaints process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required. Contact customers to monitor satisfaction and quality control checks. To resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms). Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services .
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Teqniq Limited of any hirer who I do not want my details to be passed onto
Salary : £9/hour