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More than 19,000 people helped by advice bureau

At least 19,000 people with 46,000 cases have been helped by the Citizens Advice Cornwall – the 2017-18 annual report of the charity body has shown.   Some of the issues addressed by the body include benefits, housing, discrimination and debt.

The team, spread across eight offices and outreach points from Saltash to the Isles of Scilly, assisted people to access their income entitlements up to the tune of £3.6 million and cancelled debts worth £5.1 million.

In his address while launching the report, Gill Pipkin, the CA Cornwall chair of trustees said “Citizens Advice continues to provide a crucial service to all the people of Cornwall and the Isles of Scilly free of charge through our dedicated network of volunteers and staff.

“Demand for our advice continues at a very high level, broadly in line with the last two years.

“Despite concerns about funding earlier in the year, we are now on course with our plan to provide more outreach services and to improve our accessibility to clients with the use of new technology.

“As ever, I would like to pay tribute to the hard work and dedication of our 160 volunteers, who between them contributed 29,000 hours of service worth £216,000 and to Sue Swift, my predecessor as chair of trustees, who helped navigate the organisation through our financial negotiations with Cornwall Council.”

According to Pipkin, the charity body has enjoyed continuous support from its funders such as  the Government’s Money Advice Service, Cornwall Council,  and the Macmillan cancer charity which has helped them deliver very ambitious results.

 

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