The Borough Council has confirmed the new contactless payment system at its Regent Arcade car park in Cheltenham is faulty. The council has, however, assured the system will cope with the expected rise in the number of vehicles using the facility.
Photographs of cars queuing at the car park appeared on social media platforms on Monday.
According to Mike Redman, the authority’s director of environment, “Regent Arcade car park is a very popular parking destination, with 523 spaces, including 28 disabled bays and 14 parent and child spaces available.
“These past few weeks have been busier and we’ve had few incidents of disruption, giving confidence that the Christmas peak will be well catered for.
“The new parking system provides several options for payment, via ‘pay on foot’ at a pay station which accepts cash, credit or debit cards and contactless choices. Customers are advised to take a ticket and make payment via this route as the signage makes clear.
“The ‘tap and go’ payment facility at the car park is not currently operational and we are working with our suppliers to resolve a payment pre-authorisation issue and hope to have this facility available in the near future.
“Staff are available to provide advice to any customer experiencing a payment or other service issue.”
The council says it is working with experts to resolve the problem as soon as possible.